One cannot deny the widespread impact that social media has had on brands in the digital age. Social media channels such as Facebook, Twitter and Instagram have had a dramatic influence on the current business environment. Social media has facilitated a power shift from businesses to the consumer, by amplifying the voice of the customers who can now share their pleasure or displeasure with millions of people all over the world. In this highly dynamic scenario, the role of an online advertising agency becomes immensely important in building a positive perception for your brand. Here are a few ways in which an online advertising agency will help you improve your social presence.
Establish an impactful presence
Whether we like it or not, social media it is here to stay and it has turned into a vital tool for customer service as well as marketing. Your brand can benefit from widespread exposure and visibility by hiring an online advertising agency that specializes in establishing an impactful presence across the entire social spectrum. This is imperative because whether your customers are on Twitter, Facebook, Instagram or any social platform, your brand needs to have a presence there as well. Your competitors are already in the process of doing the same, and your brand image will suffer if you don’t keep up.
Be all ears…
Once your brand has established its presence on social media, you need to ‘be all ears’ and know what people are saying about your brand. An online advertising agency will possess the required resources to revert or connect with consumers when they interact with your brand’s page and will also be able to alleviate your consumers’ grievances on a primary level. An online advertising agency will also help you associate your brand with a particular event or a trending ‘hashtag’ so that you are able to ride the publicity wave effortlessly. This way, you not only have better insights on what people are thinking or saying about your brand but also have better control in guiding their perception.
Quick response is the best response!
Whether it leads you to generate through digital advertising or the comments that you gather on your brand’s page, both positive & negative, everything on the digital platform needs a quick response. An online advertising agency will have a team to help you with this. The longer a comment sits without a response the more time it has to become a ticking time bomb of negative publicity. People expect to get a quick response when they post their comments or concerns on your social media channels. But you don’t have to respond to spam or rude comments from trolls. Only ensure that you respond to questions, requests for support or honest feedback. Remember millions of people around the world can see these comments and some are watching to see how your brand reacts or responds to them. The goal is to ensure that you show everyone that you value your customers. Social media is a two-way communication, it important for a brand to develop relationships with customers on their channels.
Drive meaningful engagement
Since social media is two-way communication, it is important for a brand to develop relationships with customers in a meaningful and interactive manner. Interaction can take many forms on social media and get your online advertising agency to choose the best possible mix for your brand. Engaging visitors on your brand’s page by staying up-to-date with current events and being a part of what’s happening in their lives is the best way to win “influencers” who will promote the business to their friends and contacts. It is important to note that it’s not always about just promoting your products and services. Get people talking by posting giveaways, trivia and contests, and even by asking questions or soliciting feedback.
Communicate through different formats
One of the biggest advantages of social media is the wide variety of formats available for your brand to be seen and heard, or even read. In general, social media marketing focuses on creating media content – blogs, videos, photos, posts etc. to communicate messages effectively and in an engaging manner. The online advertising agency you choose should be able to use the various formats to the fullest to efficiently portray your brand values in a creative way. Whether those values revolve around product attributes or something else entirely like environmental issues, your online advertising agency should make sure that everyone connected with your brand knows how those principles relate to your key consumers.
If you are looking for an online advertising agency in Pune to help your brand foray into the digital platform, 3 Dots Design offers varied solutions and brings with itself core expertise in the digital medium, showcased by our portfolio of brands from retail to real estate, healthcare and beyond! Get in touch to elevate your brand perception effortlessly.